Frequently Asked Questions
How do I register for an account?
To register, you will need is your account number and a valid email address. You can find your account number on your coupon book, or you can request it online on the login page. Once you have the required information, select ‘register for a login’ on the login page and follow the prompts. If you experience issues with registration, please contact resident support.
How do I recover your username and reset your password?
If you forgot your password or username, you can recover them automatically by selecting the ‘reset password’ or ‘forgot username’ options on the login page. If you are still experiencing issues, please contact resident support.
How do I opt in or out of the community address book/directory?
Go to my account > profile, scroll down and check or uncheck the opt-in box under the community address book section. After, make sure you scroll down and save your changes.
How do I subscribe to community emails?
To subscribe: Log in, and fill out the form on the bottom of the homepage. Or, log in, and go to my account > profile. Under the email section, add an email address and save your changes. once your email is added, you will see a section labeled “settings for [youremail].” Check the boxes to select which types of emails you would like to receive, then save your changes.
To unsubscribe: Log in to your account: go to My account > profile. Under the section labeled “settings for [youremail]”, uncheck all the boxes, then save your changes.
Does my community have an association management company?
Yes. The community is managed by Leland Management. You can find more information by visiting https://www.lelandmanagement.com.
I received a violation letter, what do I do?
Refer to your community’s governing documents or rules and regulations and try to correct the violation as soon as possible. If you are unsure on how to correct the violation, call your community association manager for assistance.
Are there any fees for using a credit card?
Credit Card payments may be submitted via Alliance or Frontsteps, fees vary per payment site.
One-time payments:
FrontSteps – 3.5%
Alliance – 3%
Reoccurring Payment:
FrontSteps only – 3.5%
Can I mail in my payment?
Payments can be mailed to:
Heritage Isle Clubhouse
c/o Leland Management Processing Center
P.O. Box 621055
Orlando, FL 32862-1055
What are Dues?
Dues are a predetermined set of fees that are collected by HOAs, Community Associations, or divisions of property management for the upkeep of said organizations or neighborhoods in general. These fees are billed at intervals, sometimes by month, quarter, or annually.
What are assessments?
Assessments or special assessments are fees that are charged by the homeowner associations. The fees cover any unexpected expenses that may arise. For example, natural disasters, inaccurate budgets, or any type of damage can be covered by HOA assessments.