FAQs

To register, you will need is your account number and a valid email address. You can find your account number on your coupon book, or you can request it online on the login page. Once you have the required information, select ‘register for a login’ on the login page and follow the prompts. If you experience issues with registration, please contact resident support.

If you forgot your password or username, you can recover them automatically by selecting the ‘reset password’ or ‘forgot username’ options on the login page. If you are still experiencing issues, please contact resident support.

Go to my account > profile, scroll down and check or uncheck the opt-in box under the community address book section. After, make sure you scroll down and save your changes. 

To subscribe: Log in, and fill out the form on the bottom of the homepage. Or, log in, and go to my account > profile. Under the email section, add an email address and save your changes. once your email is added, you will see a section labeled “settings for [youremail].” Check the boxes to select which types of emails you would like to receive, then save your changes. 
 
To unsubscribe: Log in to your account: go to My account > profile. Under the section labeled “settings for [youremail]”, uncheck all the boxes, then save your changes.

Go here to learn how to submit an architectural request.

Refer to your community’s governing documents or rules and regulations and try to correct the violation as soon as possible. If you are unsure on how to correct the violation, call your community association manager for assistance. 

Credit Card payments may be submitted via Alliance or Frontsteps, fees vary per payment site.

One-time payments:

• FrontSteps – 3.5%
• Alliance – 3%
• Reoccurring Payment:
• FrontSteps only –  3.5%

** Unless checks required.

Payments can be mailed to:

Heritage Isle Clubhouse
c/o Leland Management Processing Center
P.O. Box 621055
Orlando, FL 32862-1055

Assessments or special assessments are fees that are charged by the homeowner associations. The fees cover any unexpected expenses that may arise. For example, natural disasters, inaccurate budgets, or any type of damage can be covered by HOA assessments. 

Assessments or special assessments are fees that are charged by the homeowner associations. The fees cover any unexpected expenses that may arise. For example, natural disasters, inaccurate budgets, or any type of damage can be covered by HOA assessments.