FAQs

To register, you will need is your account number and a valid email address. You can find your account number on your coupon book, or you can request it online on the login page. Once you have the required information, select ‘register for a login’ on the login page and follow the prompts. If you experience issues with registration, please contact resident support.

If you forgot your password or username, you can recover them automatically by selecting the ‘reset password’ or ‘forgot username’ options on the login page. If you are still experiencing issues, please contact resident support.

Go to my account > profile, scroll down and check or uncheck the opt-in box under the community address book section. After, make sure you scroll down and save your changes. 

To subscribe: Log in, and fill out the form on the bottom of the homepage. Or, log in, and go to my account > profile. Under the email section, add an email address and save your changes. once your email is added, you will see a section labeled “settings for [youremail].” Check the boxes to select which types of emails you would like to receive, then save your changes. 
 
To unsubscribe: Log in to your account: go to My account > profile. Under the section labeled “settings for [youremail]”, uncheck all the boxes, then save your changes.

Go here to learn how to submit an architectural request.

Refer to your community’s governing documents or rules and regulations and try to correct the violation as soon as possible. If you are unsure on how to correct the violation, call your community association manager for assistance. 

Use of **credit cards when applicable will incur an 8% fee at the front desk.
The front desk does not accept assessment payments. Credit Card payments for assessments may be submitted via Alliance or FrontSteps, fees vary per payment site.

One-time payments:

• FrontSteps – 3.5%
• Alliance – 3%
• FrontSteps only –  3.5%

** Unless checks required.

Payments can be mailed to:

Alliance Processing
C/O Leland Management
P.O. Box 621055
Orlando, FL 32862-1055

Assessments or special assessments are fees that are charged by the homeowner associations. The fees cover any unexpected expenses that may arise. For example, natural disasters, or occasional charges levied for unexpected expenses or major project not covered by regular dues.

• Annual Assessment- A charge for the purpose of operating the District Association and accomplishing any and all of its purposes as determined by the board/ governing documents
• Special Assessment- an assessment levied by the board of directors for capital improvements, major repairs, and emergencies. This is in addition to your annual assessment.

The Board of Directors for Heritage Isle is comprised of seven volunteer homeowners. The board is responsible for governing the community in accordance with its governing documents and Florida law. Their duties include setting policies, approving budgets, managing community funds, enforcing rules and regulations, and making decisions that affect the overall well-being of the neighborhood. Board members act in the best interests of the homeowners, ensuring the community remains well-maintained, financially stable, and a desirable place to live.

A Community Association Manager (CAM) in Florida is responsible for overseeing the daily operations of homeowners’ associations, condominium communities, and other residential developments as directed by the Association Board of Directors. Their duties include managing budgets, coordinating maintenance and repairs, enforcing community rules, and facilitating board meetings. CAMs serve as a vital link between residents and the Association Board of Directors, assisting with smooth communication and regulatory compliance in accordance with Florida statutes.

You may call the Gatehouse automated line at 321-622-6916 and follow the prompts to provide your guests’ information (e.g., name and date of visit). To use the TEKControl App, contact the front desk to complete a Gate Access form. A registration link will then be emailed to you, allowing you to add both temporary and permanent visitors directly from your mobile device.

The community gate system operates using vehicle access decals. To obtain a registered decal, you must provide the required vehicle information for each personal vehicle registered to a resident at your address.

Required Documentation:

• Copy of the decal recipient’s driver’s license
• Vehicle registration
• Proof of auto insurance
• Payment by credit card, cash, check, or money order made payable to the District Association

Fees: Residents New decal: $10 (no expiration) – Replacement decal: $10
Guests and Family Members New Decal: $20 (1 year expiration) Renew or replace: $10

Event tickets may be purchased at the clubhouse during designated sales periods, as announced through community eBlasts and email notifications. Following the initial sales period, any remaining tickets will be available at the clubhouse front desk. Please note: Credit card purchases are subject to an 8% processing fee.